is your single, best resource for improving your customer service, sales, telemarketing and negotiation capabilities

Whether you are building the fortunes of your professional practice or building your Fortune 1000 company, and Dr. Gary S. Goodman can assist you.

Our methods have been recognized as the "Best" of the "Best Practices in Customer Care." More important, our clients win prestigious industry awards, enabling them to reach and sustain positions of leadership and respect.

We offer special seminars, custom conference programs, keynote speakers, convention breakout programs, customer service training, sales speakers, prospecting seminars, telemarketing training, front-line and supervisor coaching, sales management training, teleconferences, webinars, audio & video learning products, original articles, books, and licensed publications.

We also offer a range of consulting and research services that include: customer service & sales outsourcing, employee and customer satisfaction surveys, service level monitoring, mystery shopping, unobtrusive measurement, benchmarking, and focus groups.

We also give your customers a new forum where they can Rant & Rave, praising excellent service providers while providing an antidote to sites that disparage companies, such as Ripoff Report & Yelp!. By doing so, we hope to improve customer satisfaction at large, while creating a significant feedback loop between busine
sses and those who are served by them.

Welcome to! --Dr. Gary S. Goodman, Ph.D.; J.D.; M.B.A.; President

To develop a customized program, please email us at
Or feel free to contact us by phone.
1237 S. Victoria #210
Channel Islands, California 93035
Voice (818) 970-GARY (818.970.4279)