a spectrum of consulting and research services.
We conduct client and employee satisfaction surveys, focus groups, and
other forms of marketing research. We also perform audits of service and
sales quality and make specific, actionable recommendations for immediate
Additionally, we are available to provide guidance regarding the development
of compensation and incentive programs to motivate your staff to achieve
and to sustain peak performance.
For organizations that engage in extensive inbound or outbound customer
contact by telephone, we customize our unique and widely implemented system
of Telephone Effectiveness Assessment Measures (TEAMeasures*), as well
as our Supervisor Effectiveness Assessment Measures (SEAMeasures*).
These tools help to define the best practices in customer care. Also,
they provide fair and concrete ways to monitor and measure service quality
and the performance of service providers and salespeople, as well as supervisory
and management personnel.
To meet your specific needs, we also draw upon our extensive contacts
to assemble teams of consulting experts to assist you.
To learn more about our consulting & research services, please email us